Archive for Operational-Excellence
Driving Profit through People and Processes
Posted by: | CommentsThis is a transcription of the Business901 Podcast, People & Process Drive Profit Podcast with Vivian Hairston Blade, Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY.
Vivian is a recognized expert, keynote speaker, trainer and executive coach in the principles of Customer Experience, Lean Six Sigma and Leadership Development. With a 20+ year career in Fortune 100 companies, General Electric and Humana, Inc., Vivian has extensive experience in successfully leading the development and execution of customer centered, quality-based, growth business strategies.
Related Information:
Six Sources of Influence in Change
Change Anything: The New Science of Personal Success .
Does Lean need to move beyond Deming?
Why won’t Lean commit to the Demand Chain the way it committed to the Supply chain?
Ready for Operational Excellence, how to get started!
Posted by: | CommentsThis particular document covers Operational Excellence and how one would get started. Robert Stapp of OP-EX Direct Results was in the hot seat answering the questions.
OP-EX Transcript on Operational Excellence -
Related Blog Post:
Operational Excellence, It’s about the People not the Tools
Operational Excellence, It’s about the People not the Tools
Posted by: | CommentsI had Robert Stapp of OP•EX Direct Results Inc. on the Business901 podcast and in part 2 of this podcast, we had a discussion on operational excellence. He discussed several ways to leverage Lean and Six Sigma in achieving excellence.
The lesson I learned from the podcast was that these were not the only tools he uses. He looks at other tools depending on the customer and their needs. Part of the discussion neared the “Best Practice” area but I thought his insight on the people rather than the tools were particularly helpful.
