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Topics covered: Lean, Six Sigma, Theory of Constraints, Design Thinking, Service Design, Agile

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Jan
09

Lean Marketing: After 5S start with the 7 service values

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I created a simple mindmap demonstrating the 7 service values which are:

  1. Act extraordinary helpful & friendly by…
  2. Provide efficient & prompt service & always keep customers informed by
  3. Be responsive to individual customer needs by
  4. Behave & act professionally
  5. Earn customers trust
  6. I will take ownership when I deal with my customer by
  7. I will demonstrate pride in our business, my surroundings, & my appearance

Each step is explain in much greater detail with the linked mindmap.

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Categories : Lean Marketing

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